Return & Refund Policy

At SETLARO, we want you to feel confident about every purchase. If something isn’t right — whether the fit, style, or overall feel isn’t what you expected — you can request a return within 30 days of receiving your order.

30-Day Returns

You have 30 days from the date your order is delivered to request a return.

Returns are accepted for eligible items even if you simply change your mind, the fit isn’t right, or the item isn’t what you expected.

To qualify for a return under our 30-day return policy, the item must:

• Be unworn, except for reasonable try-on

• Be unwashed and unaltered

• Have its original tags attached

• Be free from significant stains, odors, damage, or other signs of wear

• Be returned with the original packaging where reasonably possible

Please include your order number or other proof of purchase when requesting a return.

We do not charge a restocking fee for approved returns.

How to Start a Return

To request a return or exchange, please contact our customer support team at support@setlaro.com.

Please include your order number and a brief explanation of your request. If the item arrived damaged, defective, or incorrect, please also include clear photos so we can assist you as quickly as possible.

Once your request has been reviewed, our customer support team will provide:

• The correct return address

• Return instructions

• Any applicable return shipping information or return label

• The next steps for your refund or exchange

Please do not send your item back before contacting us. Our return locations may vary depending on your order and location, so the appropriate return address will be provided by our customer support team.

Returns sent to an unauthorized or incorrect address may significantly delay the return process.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or different from what you ordered, contact us at support@setlaro.com as soon as possible.

Please provide your order number and clear photos of the issue. Once verified, we will work with you to provide an appropriate resolution, which may include a replacement, exchange, or refund.

If the problem was caused by SETLARO or occurred before the item was delivered to you, we will cover the applicable return shipping costs.

Items That Cannot Be Returned

We want our return policy to be flexible, but we cannot accept returns for items that have been significantly used or damaged after delivery.

A return may be declined, or the refund amount may be reduced where permitted by applicable law, if the item shows signs such as:

• Damage caused after delivery

• Significant stains or soiling

• Strong odors, including perfume, smoke, or body odor

• Evidence of washing or cleaning

• Alterations or modifications

• Excessive wear beyond what is reasonably necessary to try the garment on

• Missing parts or intentional damage

Trying an item on normally to check its fit, appearance, or comfort does not by itself make the item ineligible for return.

This section does not apply where the item was already defective, damaged, or incorrect when you received it.

Exchanges

If you would like a different size, color, or item, please contact us at support@setlaro.com.

Our customer support team will review your request and provide the appropriate exchange or return instructions.

Availability of replacement items depends on current stock.

In some cases, the fastest way to receive a different item may be to return your original item for a refund and place a new order.

Return Shipping

If you received a damaged, defective, or incorrect item, SETLARO will cover the applicable return shipping costs.

For other approved returns, our customer support team will provide the available return method and explain any applicable return shipping arrangements before you send the item back.

Please do not arrange an international return or send a parcel to an address without first contacting us.

Refunds

Once your return has been received, we will inspect the item and notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

We aim to process approved refunds within 10 business days. Your bank, credit card company, PayPal, or other payment provider may require additional time to post the refund to your account.

Original shipping charges are generally non-refundable unless the return is due to a damaged, defective, or incorrect item, or a refund of those charges is required by applicable law.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at:

support@setlaro.com

European Union Customers

If your order is shipped to the European Union, you may have a legal right to cancel your online purchase within 14 days after receiving your goods, without providing a reason.

These statutory rights apply independently of SETLARO's 30-day return policy.

You may inspect and try on the item as you reasonably would in a physical store. You may, however, be responsible for any reduction in value caused by handling the item beyond what is necessary to determine its nature, characteristics, and fit.

Nothing in this policy limits any mandatory consumer rights available to you under applicable European Union law.

United Kingdom Customers

Customers in the United Kingdom may also have statutory cancellation and refund rights for online purchases, including the right to cancel most eligible orders within 14 days of receiving the goods.

These statutory rights are separate from and are not limited by our 30-day return policy.

Nothing in this policy affects your statutory rights under applicable UK consumer law.

Questions About Returns

If you have any questions about a return, refund, exchange, damaged item, or your order, please contact our customer support team:

Email: support@setlaro.com

Our team will provide the appropriate return address and guide you through the return or exchange process.