Shipping policy
Shipping Policy
Last updated: August 20, 2026
Thank you for shopping with SETLARO.
We ship our products to customers in multiple countries and regions. Because delivery times may vary depending on the destination, carrier, customs processing, and local delivery conditions, please review the information below before placing your order.
Order Processing Time
Please note that order processing time and shipping time are separate.
After your order is successfully placed, SETLARO normally requires 1–3 business days to prepare, verify, pack, and hand your order over to the shipping carrier.
Processing time begins after your order has been successfully submitted and payment has been confirmed.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
During major promotions, holidays, or periods of unusually high order volume, processing may occasionally take slightly longer.
Shipping Time
Once your order has been processed and handed over to the carrier, the shipping period begins.
For most destinations, the estimated shipping time is approximately 5–10 business days after dispatch.
Shipping times may vary depending on:
-
Destination country or region
-
Local delivery network
-
Shipping carrier
-
Customs clearance
-
Public holidays
-
Severe weather
-
Local service disruptions
-
Other circumstances outside our reasonable control
The estimated shipping time does not include the 1–3 business day order processing period.
For example:
Order Processing: 1–3 business days
Estimated Shipping: 5–10 business days after dispatch
Therefore, most orders can generally be expected to arrive within approximately 6–13 business days from the date the order is placed, although this is an estimate rather than a guaranteed delivery date.
Delivery Estimates
Any delivery date or delivery range shown on our website, product pages, checkout, or order communications is an estimated delivery timeframe.
We make every reasonable effort to deliver orders within the estimated period, but exact delivery dates cannot always be guaranteed.
International shipments may occasionally experience additional delays because of customs inspections, local carrier operations, weather conditions, public holidays, or other circumstances beyond SETLARO's reasonable control.
Shipping Destinations
SETLARO offers shipping to eligible countries and regions available during checkout.
Available shipping options may vary depending on your delivery address.
If your country or region is available during checkout, we currently offer shipping to that destination unless otherwise stated.
Shipping Costs
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on:
-
Your destination
-
Order value
-
Available shipping method
-
Current shipping promotions
If your order qualifies for a free-shipping promotion, the applicable discount will be reflected during checkout.
Order Tracking
Where tracking is available, you will receive shipping confirmation and tracking information after your order has been dispatched.
Please allow some time for the carrier's tracking system to update after your shipment has been created.
In some cases, tracking information may take 24–72 hours to display the latest movement of your parcel.
A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check your:
-
Recipient name
-
Street address
-
Apartment or unit number
-
City
-
State or province
-
Postal or ZIP code
-
Country
-
Telephone number
If you notice an error in your shipping information, please contact us as soon as possible at:
If your order has not yet entered fulfillment, we will make reasonable efforts to update the information.
However, once an order has been processed or transferred to the shipping carrier, we cannot guarantee that the shipping address can be changed.
SETLARO is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer, except where otherwise required by applicable law.
Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country or local authorities.
Where such charges are collected during checkout, they will be shown to you before completing your order.
If duties, taxes, or other import charges are not collected at checkout, additional charges may be imposed by your local customs or delivery authority.
Where applicable, these charges are determined by local authorities and are outside SETLARO's direct control.
Customs processing may also occasionally extend the estimated delivery time.
Shipping Delays
Although most orders arrive within the estimated delivery period, delays can occasionally occur.
Possible causes include:
-
Customs inspections
-
Carrier delays
-
Severe weather
-
Public holidays
-
Local postal disruptions
-
Transportation interruptions
-
Incorrect or incomplete delivery information
-
High seasonal shipping volumes
If your tracking information shows no meaningful update for an extended period or your order appears significantly delayed, please contact us at:
Our customer support team will assist you in reviewing the shipment status.
Lost Packages
If your package appears to be lost in transit, please contact us at support@setlaro.com.
Please include:
-
Your order number
-
Your name
-
Your shipping address
-
Any relevant tracking information
We will review the shipment and, where appropriate, work with the shipping carrier to investigate the issue.
If a package is confirmed as lost before successful delivery, we will work with you to provide an appropriate solution, which may include a replacement or refund depending on the circumstances and applicable law.
Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, we recommend first:
-
Checking around the delivery location
-
Checking with household members
-
Checking with neighbors or building management
-
Reviewing any delivery notice from the carrier
If you still cannot locate the package, please contact us at support@setlaro.com and we will assist you in reviewing the delivery information.
Multiple Packages
Depending on product availability, fulfillment arrangements, or logistics requirements, items from the same order may occasionally be shipped separately.
If this happens, you may receive more than one package or tracking number.
There will be no additional product charge simply because an order is shipped in multiple parcels.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at:
Please provide your order number and clear photos of the item and packaging where appropriate.
We will review the issue and assist you in accordance with our Return & Refund Policy.
Returns and Exchanges
Shipping a product back to SETLARO is handled separately from the original delivery process.
If you would like to request a return, refund, or exchange, please contact:
before sending any item back.
Our customer support team will review your request and provide the appropriate return address and instructions.
Please do not return a parcel to an address without first receiving return instructions from SETLARO.
For complete information, please review our Return & Refund Policy.
Contact Us
If you have questions about shipping, tracking, delivery, or your order, please contact our customer support team:
SETLARO
Email: support@setlaro.com
When contacting us about an existing order, please include your order number so that we can assist you more efficiently.
