Relaxed Hooded Knit Cardigan & Wide-Leg Jeans Set

Order Processing

Orders are typically processed within 1–3 business days after your order is confirmed.

Processing time is separate from shipping time. Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information when available.

Orders placed on weekends, public holidays, or during high-volume periods may require additional processing time.

Shipping Time

Once dispatched, orders typically arrive within 5–10 business days, depending on your destination.

Delivery times may occasionally vary due to customs processing, carrier delays, public holidays, weather conditions, or other circumstances outside our control.

Estimated Delivery

Estimated delivery dates are shown directly on each product page and take both processing time and shipping time into account.

The displayed delivery window is an estimate rather than a guaranteed arrival date.

Order Tracking

Tracking information will be provided after your order has been dispatched when available.

Please allow 24–72 hours for tracking information to begin updating.

Free Shipping

Enjoy free standard shipping on orders $75+.

Any applicable shipping charges will be displayed at checkout before payment.

You may request a return within 30 days of receiving your order.

If the fit, style, color, or overall feel isn’t right for you, you can request an eligible return. Reasonable try-on is completely fine.

Return Eligibility

Returned items should be unwashed, unaltered, and free from significant stains, odors, damage, or excessive signs of wear.

Items that have been heavily worn, washed, altered, significantly soiled, or damaged after delivery may not qualify for a refund.

This does not apply if your item arrived damaged, defective, or incorrect.

Start a Return

To request a return, refund, or exchange, please contact:

support@setlaro.com

Please include your order number and a brief description of your request. If the item arrived damaged, defective, or incorrect, please include clear photos when possible.

Once your request has been reviewed, our customer support team will provide the correct return address and return instructions.

Please do not send your item back before contacting us.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Once verified, we’ll provide an appropriate solution, which may include a replacement, exchange, or refund.

For verified damaged, defective, or incorrect items, SETLARO will cover the applicable return shipping costs.

Refunds

Once your return has been received and inspected, we’ll notify you when your refund has been approved.

Approved refunds will be issued to your original payment method, typically within 10 business days. Your bank or payment provider may require additional processing time.

Exchanges

If you need a different size, color, or item, contact us at support@setlaro.com.

Our customer support team will provide the appropriate exchange or return instructions. Replacement items are subject to availability.

For questions about shipping, tracking, returns, exchanges, or refunds, contact us at:

support@setlaro.com